Return Policy

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept sensors, switches, push buttons, all panel related accessories and components which are low in cost below 500INR, or hazardous materials, or flammable liquids or gases. Any items that are returned more than 10 days after delivery. Any electrical shorting or spark in the product due to your mistake. And any Physical damage to the product.

Additional non-returnable items:
* Gift cards
* Downloadable software products

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@desap-switch.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if there is only manufacturer errors. If you need to exchange it for the same item, send us an email at support@desap-switch.com and send your item to: 21, 2nd Floor, B-6 Narmada BGTA, Truck Terminal, Wadala, Mumbai, Mumbai, MH, 400037, India.

If exchange is not possible then we will follow refund policy.

Shipping
To return your product, you should mail your product to: 21, 2nd Floor, B-6 Narmada BGTA, Truck Terminal, Wadala, Mumbai, Mumbai, MH, 400037, India.

You will be responsible for paying for your own shipping costs for returning your item and selling your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs.75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.